FREQUENTLY ASKED QUESTIONS
What type of tours do you offer?
We offer some of the best tours in the city, including:
- Boat Tours
- Freedom Liberty Tour: Dive into the rich history and cultural significance of the Statue of Liberty and its surroundings with our informative and engaging tour.
- Walking Tours
- Midtown Reimagined: Unlock NYC on our historical walking tour of Midtown Manhattan! What better way to take in Manhattan most historical sites than on this New York City tour that will have you walking through the city’s most iconic sites.
- Stay tuned for new tours coming soon!
Our tours are designed to provide an unforgettable experience, showcasing the best that our city has to offer.
Do you have cruises that stop at the Statue of Liberty?
Our New York City cruises offer you the chance to cruise by the Statue of Liberty. This provides you with the ideal moment to capture the perfect moments with Lady Liberty while taking a stop in the water; however, please note that the cruise does not include a stop on the island.
What is your cancellation/refund policy?
Our cancellation policy states that no refunds are available. However, tickets are redeemable for up to 365 days after purchase, allowing you the flexibility to reschedule your tour within that period.
Can we reschedule?
Tickets are redeemable for up to 365 days after purchase, allowing you the flexibility to reschedule your tour within that period.
What are your ticket prices?
The Freedom Liberty Tour is $43.99 for adults $39.99 for children and seniors before taxes.
The Midtown Reimagined Tour is $39.99 for adults and $26.24 for children and seniors before taxes.
How do we get to the departure location? Is there a shuttle service?
Head to Pier 78 and you will find us.
Yes – there is a shuttle! Take NY Waterway’s convenient multi-route shuttles to and from our Hudson River boat cruises! Get picked up and dropped off at major city bus stops so you can join our tours hassle-free. Click here for more information!
What if a third-party vendor promised a discount or experience that was not upheld by Big City Tourism?
We partner with a wide network of independent resellers who help promote our tours. While we strive to ensure accurate information is shared, these resellers are not employees of Big City Tourism and operate independently. If an outside seller made a promise or offer that differs from our official tour experience, we unfortunately cannot issue a refund or be held responsible. We recommend purchasing directly from our website or official kiosks to ensure the most accurate details. We appreciate your understanding.
Do you offer group reservation discounts?
Yes, we offer special discounts for group reservations and bulk bookings. To get a personalized quote, please fill out our contact form with details about your group size and desired tour. Our team will get back to you promptly to help you plan your perfect group experience.
Where can we park? Is there somewhere to park for free?
Parking near Pier 78 in New York City is primarily limited to paid options. The pier itself does not have on-site parking, but numerous paid parking garages and lots are located in the surrounding Hell’s Kitchen and Hudson Yards neighborhoods. We highly recommend using a parking app like ParkWhiz or SpotAngels to compare rates and reserve a spot in advance.
Finding free parking in this area is very difficult. While some metered street parking may be available, it is not a reliable option, and it’s essential to be mindful of all parking regulations to avoid tickets. For the most convenient and cost-effective option, we strongly suggest using public transportation. Pier 78 is easily accessible via the 7 subway line to Hudson Yards, as well as various bus and ferry services. New York Waterway also offer free shuttles!